Lead the operation
Senior operational ownership without the commitment of a full-time hire.
- Fractional operations leadership
- Administrative & business management
- Vendor & project coordination
Fractional operations for growing businesses
You don’t have to
run everything.
RELAY takes ownership of the operational side of your business—so you can focus on the customers, decisions, and opportunities that move it forward.
Built for the moment when
Growth has outpaced the way work gets done.
When too many decisions, details, and deadlines still run through the owner, RELAY steps in to build a steadier way forward.
What we do
The operating layer your business is ready for.
The scope is shaped around what your business needs now—from hands-on management to stronger systems and team support.
Build the structure
Clear systems and practical workflows that make good work easier to repeat.
- Process & workflow improvement
- Systems & organization
- Owner-independent operations
Support the people
Thoughtful people operations that support the team as the business grows.
- HR & people operations
- Recruiting & talent support
- Employee onboarding
How we work
Less dependency. More capacity.
RELAY doesn’t arrive with a one-size-fits-all playbook. We get close to the work, understand what is slowing the business down, and take responsibility for making it run better.
01
See the whole picture
Find the pressure points across people, process, and priorities.
02
Take real ownership
Move work forward, close loops, and keep the details from drifting.
03
Build what lasts
Create the structure the team can keep using as the business grows.
Your operating partner
“A trusted operator gives the owner more than time back. They give the business a stronger way to run.”
Lauri A. Coalwell
Managing Partner
Lauri partners with small and growing businesses that need a steady hand on the operational side. Her work brings together business management, people support, process improvement, and practical follow-through—always with the goal of creating more clarity, confidence, and room to grow.
A better way to run the business
Make room for what’s next.
If the day-to-day is demanding too much of you, it may be time to put an operating partner beside you.
See what RELAY can own